OnceHub incident

We have detected an issue on accounts with a password expiration policy; Users who try to log in with an expired password will receive a 504

Minor Resolved View vendor source →

OnceHub experienced a minor incident on October 21, 2024 affecting User Application, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 03:56 PM UTC
Resolved
Oct 23, 2024, 09:09 AM UTC
Duration
1d 17h
Detected by Pingoru
Oct 21, 2024, 03:56 PM UTC

Affected components

User Application

Update timeline

  1. investigating Oct 21, 2024, 03:56 PM UTC

    ISSUE DETECTED: We have detected an issue on accounts with a password expiration policy; Users who try to log in with an expired password will receive a 504 gateway error. As a workaround, resetting the password via the 'Forgot Password' option will restore access. We're actively investigating the issue and will provide updates as soon as possible.

  2. monitoring Oct 22, 2024, 03:29 AM UTC

    We are actively investigating the issue where Users with expired passwords are encountering a 504 Gateway Error when attempting to log in. As a temporary workaround, affected Users can reset their passwords using the "Forgot Password" option to regain access. Our team is working on a permanent solution and will provide further updates as soon as we have more information. For more help, reach out to [email protected]

  3. monitoring Oct 22, 2024, 04:29 PM UTC

    ISSUE UPDATE: We're continuing to investigate the issue causing a 504 Gateway Error for users with expired passwords. As a workaround, users can regain access by resetting their accounts password. Our team is actively working on a resolution and we will post updates as soon as they are available.

  4. monitoring Oct 23, 2024, 04:07 AM UTC

    INCIDENT UPDATE: We are continuing our investigation into the 504 Gateway Error impacting Users with expired passwords. A temporary solution is to reset your password to regain access. Our team is diligently working on a resolution and we will provide updates as soon as possible. Thank you for your understanding and patience.

  5. resolved Oct 23, 2024, 09:09 AM UTC

    INCIDENT RESOLVED: The 504 Gateway Error impacting Users with expired passwords has now been resolved. If you face any further issues, please reach out at [email protected].