OnceHub incident

MAINTENANCE UPDATE: The admin side of the OnceHub platform is temporarily unavailable

Major Resolved View vendor source →

OnceHub experienced a major incident on October 5, 2024 affecting User Application, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2024, 06:05 AM UTC
Resolved
Oct 05, 2024, 06:16 AM UTC
Duration
10m
Detected by Pingoru
Oct 05, 2024, 06:05 AM UTC

Affected components

User Application

Update timeline

  1. investigating Oct 05, 2024, 06:05 AM UTC

    MAINTENANCE UPDATE: The admin side of the OnceHub platform is temporarily unavailable. However, customer-facing booking links, chatbots, and routing forms remain fully operational. We are looking into this on the highest priority and working to restore full functionality as soon as possible. Thank you for your patience. Further updates will be posted as they become available.

  2. resolved Oct 05, 2024, 06:16 AM UTC

    MAINTENANCE COMPLETED: The OnceHub platform, including admin side, customer-facing booking links, chatbots and routing forms are now fully operational. If you continue to experience any issues, please report them to [email protected]. Thank you for your patience.