OnceHub incident

SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5

Major Resolved View vendor source →

OnceHub experienced a major incident on October 5, 2024 affecting Booking Pages (ScheduleOnce), lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2024, 04:59 AM UTC
Resolved
Oct 05, 2024, 05:36 AM UTC
Duration
37m
Detected by Pingoru
Oct 05, 2024, 04:59 AM UTC

Affected components

Booking Pages (ScheduleOnce)

Update timeline

  1. investigating Oct 05, 2024, 04:59 AM UTC

    SCHEDULED MAINTENANCE: OnceHub platform is undergoing a planned infrastructure upgrade starting 1:00 AM US Eastern Time, Saturday, October 5th, 2024. The process is expected to take approximately 45 minutes. During this time, the admin side of the platform will be inaccessible and all customer-facing booking links, chatbots and routing forms will be unavailable. We will post further updates as they become available. Thank you for your patience.

  2. resolved Oct 05, 2024, 05:36 AM UTC

    MAINTENANCE UPDATE: The OnceHub platform is now fully operational for customer-facing booking links, chatbots and routing forms. The admin side remains temporarily unavailable. We are working to restore full functionality. We will post further updates as they become available. Thank you for your patience.