OnceHub incident

We are continuing to investigate the issue that is causing some webhook events to be delayed

Minor Resolved View vendor source →

OnceHub experienced a minor incident on September 5, 2024 affecting Third Party Integrations, lasting 7h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 02:24 PM UTC
Resolved
Sep 05, 2024, 09:55 PM UTC
Duration
7h 30m
Detected by Pingoru
Sep 05, 2024, 02:24 PM UTC

Affected components

Third Party Integrations

Update timeline

  1. investigating Sep 05, 2024, 02:24 PM UTC

    ISSUE UPDATE: We are continuing to investigate the issue that is causing some webhook events to be delayed. We will post further updates as they become available. Last Updated 7 September, 10:24 AM EST

  2. monitoring Sep 05, 2024, 03:13 PM UTC

    ISSUE UPDATE: We’ve made a change to mitigate the issue with delayed webhook events. Future webhook events will not be delayed. We are currently working on fixing the root cause and processing the previously delayed webhooks. We will post further updates as they become available. Last Updated 7 September, 11:13 AM EST

  3. monitoring Sep 05, 2024, 05:12 PM UTC

    ISSUE UPDATE: We are continuing to investigate the issue that caused webhook events to be delayed. All of the delayed webhook events should be processed within the next few hours. We will continue to post updates as they become available.

  4. resolved Sep 05, 2024, 09:55 PM UTC

    ISSUE RESOLVED: The issue that caused delays in webhook events has been resolved, and all pending webhook events have now been processed. If you experience any further issues, please reach out to our support team at [email protected].