OnceHub incident

We are currently experiencing an issue that prevents some sections of OnceHub accounts from loading properly

Minor Resolved View vendor source →

OnceHub experienced a minor incident on June 26, 2024 affecting User Application, lasting 14h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2024, 05:37 PM UTC
Resolved
Jun 27, 2024, 07:39 AM UTC
Duration
14h 1m
Detected by Pingoru
Jun 26, 2024, 05:37 PM UTC

Affected components

User Application

Update timeline

  1. investigating Jun 26, 2024, 05:37 PM UTC

    ISSUE DETECTED: We are currently experiencing an issue that prevents some sections of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.

  2. monitoring Jun 26, 2024, 06:16 PM UTC

    ISSUE UPDATE: We are still investigating an issue that prevents the Booking pages section of OnceHub accounts from loading properly. This issue does not affect your Booking links, which remain fully operational. We are working to resolve this and will post further updates as they become available.

  3. monitoring Jun 26, 2024, 09:28 PM UTC

    INCIDENT UPDATE : We've identified that the issue causing the Booking pages section in OnceHub accounts to load improperly is due to an issue with one of our service providers. This problem also affects the booking approval process. Our team is actively working with the relevant service provider to resolve this issue. Booking links will continue to operate normally. We will provide further updates as they become available.

  4. monitoring Jun 26, 2024, 10:24 PM UTC

    INCIDENT UPDATE : We've implemented a temporary fix for the issue affecting the loading of the Booking pages section and the booking approval process in OnceHub accounts. You may notice a degraded service in the interim. We are awaiting a full resolution from our service provider and will provide further updates as they become available.

  5. monitoring Jun 27, 2024, 04:46 AM UTC

    INCIDENT UPDATE: Our service provider has confirmed the resolution of their issue impacting the loading of the OnceHub Booking pages section and the booking approval process. Currently, we are in the process of verifying these changes before we remove our temporary fix. There have been no additional errors noted since the implementation of the temporary fix. We will provide further updates as they become available.

  6. resolved Jun 27, 2024, 07:39 AM UTC

    INCIDENT RESOLVED: The issue impacting the loading of OnceHub Booking pages & the booking approval process is now fully resolved. If you still experience any issue, please reach out to our support team at [email protected]