OnceHub incident

We are aware of an issue preventing the creation of bookings when interacting with a chatbot embedded through the 'Widget on load' option

Minor Resolved View vendor source →

OnceHub experienced a minor incident on June 12, 2024 affecting Chatbots, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2024, 02:12 PM UTC
Resolved
Jun 14, 2024, 12:17 PM UTC
Duration
1d 22h
Detected by Pingoru
Jun 12, 2024, 02:12 PM UTC

Affected components

Chatbots

Update timeline

  1. investigating Jun 12, 2024, 02:12 PM UTC

    ISSUE DETECTED: We are aware of an issue preventing the creation of bookings when interacting with a chatbot embedded through the 'Widget on load' option. We are working to restore functionality and will post further updates as they become available.

  2. monitoring Jun 12, 2024, 03:17 PM UTC

    INCIDENT UPDATE: We are still experiencing an issue with bookings created when interacting with a chatbot embedded through the 'Widget on load' option. To workaround the issue, we recommend using our ‘Dynamic reach out’ chatbot embed option instead of ‘Widget on load’. We are working to restore functionality and will post further updates as they become available.

  3. monitoring Jun 12, 2024, 09:33 PM UTC

    INCIDENT UPDATE: We are still working on resolving the issue with bookings via the 'Widget on load' chatbot option. Please use the 'Dynamic reach out' option as a workaround for now. We will update you as soon as we have more information.

  4. monitoring Jun 13, 2024, 01:05 PM UTC

    INCIDENT UPDATE: We are still experiencing an issue that prevents bookings from being made through chatbots embedded with the 'Widget on load' option. Our team is actively working on a fix and we will provide further updates as soon as they become available.

  5. monitoring Jun 13, 2024, 07:07 PM UTC

    INCIDENT UPDATE: We are still actively working on a fix for the issue preventing bookings from being made through chatbots embedded with the 'Widget on load' option. We will provide further updates as soon as they become available.

  6. resolved Jun 14, 2024, 12:17 PM UTC

    ISSUE RESOLVED: The issue impacting the creation of bookings from being made through chatbots embedded with the 'Widget on load' option has now been resolved. If you still experience any loss of functionality, please reach out to our support team at [email protected]