ON24 experienced a minor incident on July 12, 2023 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Producer: Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- investigating Jul 12, 2023, 05:03 PM UTC
Please note that some Analytics reporting are currently experiencing slower than normal loading times. The ON24 technical teams are actively investigating. (No data loss or direct event impact is expected).
- monitoring Jul 12, 2023, 05:46 PM UTC
Analytics reporting views are loading in normal timeframes again. ON24 technical teams will continue monitoring to ensure servers are fully stabilized and prevent recurrence.
- resolved Jul 12, 2023, 06:52 PM UTC
This incident has been resolved.