ON24 experienced a minor incident on July 12, 2023 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- identified Jul 12, 2023, 06:57 PM UTC
Audience have reported some anomalous behavior with polls and slides showing at incorrect times. ON24 IT and Engineering have been engaged and are actively addressing the issue.
- monitoring Jul 12, 2023, 07:04 PM UTC
Audience experience has returned to normal, expected behavior. ON24 technical teams will continue monitoring to ensure servers are fully stabilized and prevent recurrence.
- resolved Jul 12, 2023, 08:08 PM UTC
Audience experience has returned to normal, expected behavior.