ON24 experienced a minor incident on July 17, 2023 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2023, 03:19 PM UTC
Please note that some Analytics reporting are currently experiencing slower than normal loading times. The ON24 technical teams are actively investigating. (No data loss or direct event impact is expected).
- monitoring Jul 17, 2023, 04:59 PM UTC
Analytics reporting views are loading in normal timeframes again. ON24 technical teams will continue monitoring to ensure servers are fully stabilized and prevent recurrence.
- investigating Jul 17, 2023, 07:17 PM UTC
Please note that some Analytics reporting are currently experiencing slower than normal loading times. The ON24 technical teams are actively investigating. (No data loss or direct event impact is expected).
- monitoring Jul 17, 2023, 07:56 PM UTC
Analytics reporting views are loading in normal timeframes again. ON24 technical teams will continue monitoring to ensure servers are fully stabilized and prevent recurrence.
- resolved Jul 17, 2023, 10:16 PM UTC
This incident has been resolved.