ON24 experienced a minor incident on July 18, 2023 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2023, 06:13 PM UTC
Audience have reported some anomalous behavior with polls and simulives restarting on their consoles. ON24 IT and Engineering have been engaged and are actively addressing the issue.
- investigating Jul 18, 2023, 07:25 PM UTC
Audience experiences have returned to normal functionality. ON24 technical teams will continue monitoring to ensure servers are fully stabilized and prevent recurrence.
- monitoring Jul 18, 2023, 07:26 PM UTC
Audience experiences have returned to normal functionality. ON24 technical teams will continue monitoring to ensure servers are fully stabilized and prevent recurrence.
- resolved Jul 18, 2023, 09:25 PM UTC
This incident has been resolved.