ON24 incident

Audience, Preview and Report URLs are not Loading

Critical Resolved View vendor source →

ON24 experienced a critical incident on August 16, 2023 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (PMXD or Elite Studio) and 1 more component, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2023, 07:27 PM UTC
Resolved
Aug 16, 2023, 10:13 PM UTC
Duration
2h 45m
Detected by Pingoru
Aug 16, 2023, 07:27 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Aug 16, 2023, 07:27 PM UTC

    The ON24 Audience, Preview and Report URLs are currently not loading. The ON24 technical teams are actively investigating. More information as it becomes available will be posted.

  2. monitoring Aug 16, 2023, 07:56 PM UTC

    Audience, Preview and Report URLs have been loading again for the last 10+ minutes. ON24 Engineering and Technical Teams will continue monitoring to ensure system is fully recovered and stable.

  3. resolved Aug 16, 2023, 10:13 PM UTC

    This incident has been resolved.