ON24 incident

Some ON24 Report URLs are not loading or delayed

Minor Resolved View vendor source →

ON24 experienced a minor incident on August 17, 2023 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2023, 06:15 PM UTC
Resolved
Aug 17, 2023, 11:10 PM UTC
Duration
4h 55m
Detected by Pingoru
Aug 17, 2023, 06:15 PM UTC

Affected components

Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Aug 17, 2023, 06:15 PM UTC

    Some ON24 Report URLs are currently not loading or delayed in displaying attendee metrics. The ON24 technical teams are actively investigating. (No data loss or direct event impact is expected).

  2. identified Aug 17, 2023, 08:06 PM UTC

    Some ON24 Report URLs are currently not loading or delayed in displaying attendee metrics. The ON24 technical teams have identified the issue and implementing solutions. We do expect the full recovery/backlog to take several hours to return to normal and we will provide update once the systems have fully recovered. (No data loss or direct event impact is expected.) ON24 appreciates your patience and apologizes for any inconvenience.

  3. resolved Aug 17, 2023, 11:10 PM UTC

    The ON24 Report URLs are fully functional again and this issue has been resolved.