ON24 experienced a minor incident on September 22, 2023 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- investigating Sep 22, 2023, 04:18 PM UTC
ON24 Technical Teams are actively investigating an issue where some users are not receiving their event emails (Confirmation, Reminder or Post-Event). We will provide more information as soon as it is available.
- monitoring Sep 22, 2023, 04:32 PM UTC
ON24 Technical Teams have corrected the issue and event emails are flowing again as expected. We will continue monitoring for good measure and to ensure email functionality remains fully restored. ON24 appreciates your patience and apologizes for any inconvenience.
- resolved Sep 22, 2023, 07:54 PM UTC
This incident has been resolved.