ON24 experienced a notice incident on November 21, 2023 affecting Presenter: Presentation Interface (PMXD or Elite Studio) and Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Presenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- investigating Nov 21, 2023, 02:27 PM UTC
Presenters calling Hong Kong presenter line (for Live or Recording) will be impacted by a local telephone providers outage. Presenter dial-in numbers for all other countries are not impacted and are available as a backup for the impacted country line. https://on24support.force.com/Support/s/article/Webcast-Elite-Presenter-Dial-in-Numbers-Includes-All-Webcasts
- resolved Nov 27, 2023, 06:24 PM UTC
The Hong Kong Presenter Phone number is functional again.