ON24 incident

Access to Go Live is temporarily unavailable for some users.

Notice Resolved View vendor source →

ON24 experienced a notice incident on February 5, 2024 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 7h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2024, 10:42 AM UTC
Resolved
Feb 05, 2024, 06:34 PM UTC
Duration
7h 51m
Detected by Pingoru
Feb 05, 2024, 10:42 AM UTC

Affected components

Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Feb 05, 2024, 10:42 AM UTC

    Access to Go Live through the ON24 admin panel has been reported as failing for some users. ON24 IT and Engineering have been engaged and are actively addressing the issue.

  2. monitoring Feb 05, 2024, 05:11 PM UTC

    This issue has been resolved and Go Live is available again. A cache clearing or login may be required. ON24 Technical Teams will continue monitoring to ensure stability.

  3. resolved Feb 05, 2024, 06:34 PM UTC

    This incident has been resolved and full access to Go Live is now available.