ON24 experienced a minor incident on February 27, 2024 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (PMXD or Elite Studio) and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go LiveAudience: Virtual ConferenceProducer: Virtual Conference
Update timeline
- investigating Feb 27, 2024, 05:47 PM UTC
Some connections to VC Chat, Elite Forums and Breakout Rooms are failing to connect as expected, intermittently. ON24 engineering is actively investigating the issue.
- monitoring Feb 27, 2024, 06:01 PM UTC
This issue has been resolved and connections are functioning as expected again. ON24 Technical Teams will continue monitoring to ensure stability.
- resolved Feb 27, 2024, 09:07 PM UTC
This incident has been resolved.