ON24 incident
Platform Support Emergency Phone Lines are experiencing telephony issue for calls originating outside the US
ON24 experienced a notice incident on March 13, 2024 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 21h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2024, 10:26 PM UTC
When a call originating from outside the United States attempts to call the On24 Platform Support Emergency line, only hold music can be heard. This is being actively investigated as a Critical issue with our telephony providers. Until this issue is resolved, please leverage the Chat and Ticket options to quickly reach support.
- investigating Mar 13, 2024, 11:01 PM UTC
We are continuing to investigate this issue.
- identified Mar 14, 2024, 03:36 AM UTC
The issue is identified and a fix is bring implemented. We expect this to take several more hours though so please continue to leverage the Chat and Ticket options to reach support quickly if your are unable to connect to the ON24 Platform Support Emergency line. Thank you for your patience while we continue working on this issue.
- resolved Mar 14, 2024, 08:06 PM UTC
This has been resolved. Thank you for your patience while we worked through this issue.