ON24 incident

Go Live URL's are not Loading

Critical Resolved View vendor source →

ON24 experienced a critical incident on April 1, 2024 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2024, 03:38 PM UTC
Resolved
Apr 01, 2024, 06:43 PM UTC
Duration
3h 5m
Detected by Pingoru
Apr 01, 2024, 03:38 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LiveProducer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Apr 01, 2024, 03:38 PM UTC

    The Go Live URLs (Audience, Preview and Greenroom) are currently not loading as expected. The ON24 technical teams are actively investigating.

  2. monitoring Apr 01, 2024, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 01, 2024, 06:43 PM UTC

    This incident has been resolved.