ON24 incident

Analytics Views loading stuck or delayed

Minor Resolved View vendor source →

ON24 experienced a minor incident on April 30, 2024 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2024, 02:39 PM UTC
Resolved
Apr 30, 2024, 05:06 PM UTC
Duration
2h 26m
Detected by Pingoru
Apr 30, 2024, 02:39 PM UTC

Affected components

Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Apr 30, 2024, 02:39 PM UTC

    Please note that some Analytics reporting are currently experiencing slower than normal loading times and or time out. The ON24 technical teams are actively investigating. (No data loss or direct event impact is expected).

  2. monitoring Apr 30, 2024, 03:44 PM UTC

    Analytics pages are loading in a more expected duration. The issue is still being monitored at this time.

  3. resolved Apr 30, 2024, 05:06 PM UTC

    Analytics pages are loading as expected.