ON24 incident

Archives for some Forums events are missing Audio

Minor Resolved View vendor source →

ON24 experienced a minor incident on August 2, 2024 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 6h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2024, 03:44 PM UTC
Resolved
Aug 02, 2024, 10:01 PM UTC
Duration
6h 17m
Detected by Pingoru
Aug 02, 2024, 03:44 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LiveProducer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Aug 02, 2024, 03:44 PM UTC

    We are currently investigating an issue where the archives of some Forums events playback without complete audio. Forums live events are not impacted but the recording (archive) may experience missing audio. Until this issue is resolved, our recommendation is to leverage the "Live Video" event type in order to ensure archives are complete. More information will be shared as it becomes available.

  2. resolved Aug 02, 2024, 10:01 PM UTC

    This issue has been resolved. The recording (archive) of Forums events going forward will contain the audio and video as expected. Thank you for your patience.