ON24 experienced a minor incident on August 28, 2024 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (PMXD or Elite Studio) and 1 more component, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go LiveAudience: Virtual ConferenceProducer: Virtual Conference
Update timeline
- investigating Aug 28, 2024, 04:40 PM UTC
Some users are experiencing errors when attempting to login to the ON24 Platform via SSO. ON24 IT and Engineering technical teams are actively working the issue and we'll provide more information as it becomes available.
- monitoring Aug 28, 2024, 05:01 PM UTC
SSO access has been restored. ON24 technical teams will continue monitoring to ensure stability is maintained.
- resolved Aug 28, 2024, 11:02 PM UTC
This incident has been resolved.