ON24 experienced a minor incident on August 28, 2024 affecting Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Producer: Elite, Engagement Hub, Target, Forums, Go Live
Update timeline
- investigating Aug 28, 2024, 05:30 PM UTC
We are experiencing various symptoms such as Report URLs are currently delayed in displaying the latest attendee metrics, segments not loading, certain engagement tools are not functioning, etc. The ON24 technical teams are actively investigating. (No data loss or direct event impact is expected).
- investigating Aug 28, 2024, 06:49 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 28, 2024, 08:18 PM UTC
A fix has been implemented and we are monitoring the results. Please allow 3-4 hours for attendee metrics to display in report links.
- resolved Aug 28, 2024, 11:02 PM UTC
This incident has been resolved.