ON24 experienced a major incident on October 30, 2024 affecting Presenter: Presentation Interface (PMXD or Elite Studio), lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Presenter: Presentation Interface (PMXD or Elite Studio)
Update timeline
- investigating Oct 30, 2024, 08:59 PM UTC
We are experiencing a symptom where users are not able to log into Elite Studio (Producer, Presenter, Q&A). The ON24 technical teams are actively investigating.
- monitoring Oct 30, 2024, 09:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2024, 09:47 PM UTC
This incident has been resolved.