ON24 incident

ON24 Support Chat temporarily unavailable from some locations.

Notice Resolved View vendor source →

ON24 experienced a notice incident on November 13, 2024, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 08:48 PM UTC
Resolved
Nov 15, 2024, 01:36 PM UTC
Duration
1d 16h
Detected by Pingoru
Nov 13, 2024, 08:48 PM UTC

Update timeline

  1. identified Nov 13, 2024, 08:48 PM UTC

    ON24 Live Chat Support is currently not accessible via the ON24 Webcast Elite URLs. ON24 Live Chat Support can still be accessed via the Knowledge Center in addition to other ON24 service pages, and the support ticketing feature is fully functional. If Live Chat Support is needed please visit the ON24 Knowledge Center to start a chat with an ON24 Support team member. There is no impact to live events, presenter chat or chat modules used in event consoles.

  2. resolved Nov 15, 2024, 01:36 PM UTC

    This issue has been resolved and the ON24 Live Chat Support is available from all expected ON24 platform locations.