ON24 incident

Uploaded Captions on Audience Consoles

Minor Resolved View vendor source →

ON24 experienced a minor incident on January 13, 2025 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Producer: Elite, Engagement Hub, Target, Forums, Go Live, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2025, 03:23 PM UTC
Resolved
Jan 13, 2025, 04:13 PM UTC
Duration
50m
Detected by Pingoru
Jan 13, 2025, 03:23 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LiveProducer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Jan 13, 2025, 03:23 PM UTC

    ON24 has received reports that some events are not playing uploaded captions on the audience console as expected. The ON24 technical and engineering teams are currently investigating as a priority.

  2. resolved Jan 13, 2025, 04:13 PM UTC

    Uploaded captions are playing on the audience console as expected again. Thank you for your patience!