ON24 incident

Media player buffering for Live Video events

Minor Resolved View vendor source →

ON24 experienced a minor incident on February 1, 2025 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2025, 03:49 PM UTC
Resolved
Feb 01, 2025, 06:53 PM UTC
Duration
3h 3m
Detected by Pingoru
Feb 01, 2025, 03:49 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Feb 01, 2025, 03:49 PM UTC

    We are experiencing occasional media player buffering on some live video events. The ON24 engineering and network teams are actively investigating.

  2. monitoring Feb 01, 2025, 06:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 01, 2025, 06:53 PM UTC

    This incident has been resolved.