ON24 incident

Instability in Elite Studio Functionality

Major Resolved View vendor source →

ON24 experienced a major incident on April 8, 2025 affecting Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live and Presenter: Presentation Interface (PMXD or Elite Studio) and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 03:21 PM UTC
Resolved
Apr 09, 2025, 07:53 PM UTC
Duration
1d 4h
Detected by Pingoru
Apr 08, 2025, 03:21 PM UTC

Affected components

Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live

Update timeline

  1. investigating Apr 08, 2025, 03:21 PM UTC

    ON24 is experiencing an issue displaying slides in Elite Studio and on Audience Consoles. We are actively investigating the issue. (A possible interim/immediate workaround - screen share your slides if needed.)

  2. investigating Apr 08, 2025, 03:44 PM UTC

    On24 continues to actively investigate this issue as a top priority. Thank you for your patience!

  3. investigating Apr 08, 2025, 04:04 PM UTC

    On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.

  4. monitoring Apr 08, 2025, 04:15 PM UTC

    The issue has been addressed and Elite Studio functionality has been restored. ON24 will continue monitoring as well to ensure stability is maintained.

  5. investigating Apr 08, 2025, 05:03 PM UTC

    Elite instability has been reported again. On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.

  6. investigating Apr 08, 2025, 05:47 PM UTC

    The issue has been addressed and Elite Studio functionality has been restored. ON24 will continue monitoring as well to ensure stability is maintained.

  7. investigating Apr 08, 2025, 06:06 PM UTC

    Elite instability has been reported again. On24 continues to actively investigate this issue as a top priority. If you have an event scheduled to start in the next 60 minutes, we are recommending postponing. We apologize for the inconvenience and appreciate your understanding.

  8. monitoring Apr 08, 2025, 09:49 PM UTC

    Elite Studio functionality was restored and has remained stable since 12:30 PM PT. The ON24 technical teams will continue to monitor closely to ensure ongoing stability. Thank you again for your patience and understanding.

  9. resolved Apr 09, 2025, 07:53 PM UTC

    This incident has been resolved.