Ometria Outage History
Ometria degraded View live status →Pingoru has recorded 52 incidents for Ometria: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Minor January 4, 2026 SMS/MMS sending failing –
Started Jan 04, 2026, 06:00 PM UTC· resolved Jan 04, 2026, 06:00 PM UTC
- monitoring Jan 04, 2026, 06:00 PM UTC
Jan 4, 18:00 GMT Resolved - Issue resolved, all messages sent. Jan 4, 14:33 GMT Monitoring - Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent. Jan 4, 13:44 GMT Identified - The issue has been identified and a fix is being implemented. Jan 4, 10:58 GMT Investigating - Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.
Minor November 7, 2025 Service Status Update – Investigation in Progress –
Started Nov 07, 2025, 03:22 PM UTC· resolved Nov 07, 2025, 03:22 PM UTC
- monitoring Nov 07, 2025, 03:22 PM UTC
Nov 7, 15:22 GMT Resolved - This incident has been resolved. Nov 7, 15:21 GMT Investigating - Hello, Ometria can now confirm the fix was successful and all systems are operational. Thank you for your patience as we resolved this issue. Nov 7, 11:28 GMT Monitoring - Hello, Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well. We will provide further updates as progress is made. Nov 7, 10:46 GMT Investigating - Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.
Major June 24, 2025 Data Loading Issue 54m Application / UI
Started Jun 24, 2025, 10:05 PM UTC· resolved Jun 24, 2025, 11:00 PM UTC
- investigating Jun 24, 2025, 10:05 PM UTC
We are currently investigating an issue around data failing to load on multiple pages of the application.
- identified Jun 24, 2025, 10:53 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 24, 2025, 11:00 PM UTC
This incident has been resolved.
Major May 25, 2025 Ingestion delays 4h 56m Transactional messages, Broadcast messages, Automation messages - Welcome campaigns, Automation messages - other and 1 more
Started May 25, 2025, 11:51 AM UTC· resolved May 25, 2025, 04:48 PM UTC
- investigating May 25, 2025, 11:51 AM UTC
We are currently investigating the issue.
- monitoring May 25, 2025, 03:39 PM UTC
A fix was implemented, and we are monitoring results.
- resolved May 25, 2025, 04:48 PM UTC
This incident has been resolved.
Minor May 12, 2025 Data Ingestion Delay 9h 1m Application / UI, APIs
Started May 12, 2025, 03:17 PM UTC· resolved May 13, 2025, 12:19 AM UTC
- identified May 12, 2025, 03:17 PM UTC
We are currently investigating a delay in data ingestion, which is impacting reporting.
- monitoring May 12, 2025, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 12:19 AM UTC
This incident has been resolved. All impacted areas have caught up.
Minor April 25, 2025 Visit Data Ingestion Delay 22m Automation messages - other
Started Apr 25, 2025, 10:55 AM UTC· resolved Apr 25, 2025, 11:17 AM UTC
- investigating Apr 25, 2025, 10:55 AM UTC
We are currently investigating a delay in visit data being ingested.
- identified Apr 25, 2025, 11:10 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 25, 2025, 11:17 AM UTC
This incident has been resolved, all visit data has been processed.
Major March 24, 2025 API Gateway Down 6m Application / UI, JavaScript tracker, APIs
Started Mar 24, 2025, 06:24 PM UTC· resolved Mar 24, 2025, 06:31 PM UTC
- investigating Mar 24, 2025, 06:24 PM UTC
We are currently investigating an issue with the API gateway being down (both app + public facing API affected)
- monitoring Mar 24, 2025, 06:27 PM UTC
Service is partially restored. A fix is in place and we are now monitoring.
- monitoring Mar 24, 2025, 06:29 PM UTC
Service is now fully restored and we are continuing to monitor.
- monitoring Mar 24, 2025, 06:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 24, 2025, 06:31 PM UTC
Service is now fully restored and we are continuing to monitor.
Major December 19, 2024 Data ingestion Delays 24m Automation messages - Welcome campaigns, Automation messages - other, JavaScript tracker, APIs
Started Dec 19, 2024, 06:39 PM UTC· resolved Dec 19, 2024, 07:03 PM UTC
- investigating Dec 19, 2024, 06:39 PM UTC
We are currently investigating a delay in data being ingested
- monitoring Dec 19, 2024, 06:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2024, 07:03 PM UTC
This incident has been resolved.
Minor November 30, 2024 Data processing 13h 57m Automation messages - other
Started Nov 30, 2024, 09:20 PM UTC· resolved Dec 01, 2024, 11:17 AM UTC
- investigating Nov 30, 2024, 09:20 PM UTC
We are currently investigating delays in visit and basket events processing.
- identified Nov 30, 2024, 10:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 30, 2024, 10:47 PM UTC
A fix has been implemented, and we are monitoring the results.
- monitoring Dec 01, 2024, 12:00 AM UTC
We are continuing to monitor the results.
- monitoring Dec 01, 2024, 09:37 AM UTC
We continue to monitor results. Automation campaigns are operating with a decreasing delay. We can confirm no data is lost.
- resolved Dec 01, 2024, 11:17 AM UTC
The issue has been resolved.