Omatic experienced a minor incident on January 30, 2023 affecting Omatic Cloud US, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 30, 2023, 07:40 PM UTC
Omatic engineers have identified an issue with the Omatic Cloud and Omatic Integration Cloud systems affecting the US Production system resulting in blank pages in the Web UI and slow processing of records. The team is seeking a workaround or resolution to the issue. Updates are expected twice daily or when more information is available. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- identified Jan 30, 2023, 09:02 PM UTC
Omatic engineers have identified an issue with a Cache used to accelerate the performance of OC and OIC resulting in slowness, timeouts, and connection errors. The team is working to migrate usage to a more healthy Cache while working to mitigate the issue with the primary Cache. To reduce the Impact, affected users might avoid manually attempting to run processes or re-run processes until the Cache is fully functional. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- identified Jan 30, 2023, 10:08 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 30, 2023, 10:10 PM UTC
At approximately 4:40 PM Eastern US Time on Monday, January 30, 2023 The Omatic team established a workaround to the issue with a Cache affecting the OC/OIC systems resulting in slowness, timeouts, and errors. Engineers continue to monitor progress and normal functioning of the system. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- resolved Jan 30, 2023, 10:59 PM UTC
This incident has been resolved.