Omatic experienced a minor incident on October 3, 2023 affecting Omatic Cloud US, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 03, 2023, 01:24 PM UTC
Omatic engineers have identified an issue with the US Region of OC and OIC products resulting in delays in starting new jobs. Starting approximately 2:30 AM Tuesday October 3, 2023 Omatic Cloud systems began experiencing capacity issues which resulted in ongoing work being delayed and new work not being actioned immediately. The team is seeking a workaround or resolution to the issue. To reduce the Impact, affected users might avoid manually triggering new jobs until conditions change, or allow additional time for them to start if manually triggered. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- monitoring Oct 03, 2023, 02:04 PM UTC
At approximately 9:48 AM Eastern US Time on Tuesday October 3, 2023 The Omatic team established a workaround to the issue with the US Region of OC and OIC products resulting in delays in starting new jobs. Scheduled jobs and manually started jobs are being picked up and actioned at normal rates. Engineers continue to monitor progress and normal functioning of the system. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- resolved Oct 03, 2023, 02:47 PM UTC
At approximately 9:48 AM Eastern US Time on Tuesday October 3, 2023 The Omatic team resolved the issue with the US Region of OC and OIC products resulting in delays in starting new jobs. Scheduled jobs and manually started jobs are being picked up and actioned at normal rates.