Omatic experienced a major incident on April 26, 2023 affecting Omatic Cloud US, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 26, 2023, 01:29 PM UTC
Omatic identified an issue affecting the Omatic Cloud system for US users resulting in records incorrectly routing to "Formula Exception" and inability to configure Matching for formulas. Omatic engineers are working to investigate the issue. Another update will follow when the status changes. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- resolved Apr 26, 2023, 02:33 PM UTC
At approximately 9:52 AM Eastern US Time on Wednesday, April 26, 2023 The Omatic team resolved the issue affecting the Omatic Cloud system for US users resulting in records incorrectly routing to "Formula Exception" and inability to configure Matching for formulas. The approximate start time of the issue would have been 7:40 AM Eastern US Time on Wednesday, April 26, 2023. For more detail, please contact Omatic Support through normal methods.