Omatic experienced a minor incident on March 21, 2025 affecting Omatic Cloud US, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 21, 2025, 02:39 PM UTC
Omatic engineers have identified an issue with the US region affecting Omatic Cloud formula runs resulting in delays in the start of processing data through the system. The team is seeking a workaround or resolution to the issue. All scheduled and manually started formulas are queued and will run normally, but the start time of processing may be later than expected. Updates are planned twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- identified Mar 21, 2025, 04:35 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 21, 2025, 04:36 PM UTC
At approximately 12:30 PM Eastern US Time The Omatic team established a workaround to the issue with the US region affecting Omatic Cloud formula runs resulting in delays in the start of processing data through the system. All scheduled and manually started formulas are running normally in the expected timeframe. Engineers continue to monitor progress and normal functioning of the system. Updates are expected twice daily or on a change of status. For more detail, you can subscribe to updates or contact Omatic Support through normal methods.
- resolved Mar 21, 2025, 06:35 PM UTC
At approximately 12:30 PM Eastern US Time The Omatic team resolved the issue with the US region affecting Omatic Cloud formula runs resulting in delays in the start of processing data through the system. For more detail, please contact Omatic Support through normal methods.