Practice Data recovered
Timeline · 1 update
- investigating Jul 24, 2026, 11:06 AM UTC
Practice Data went down
Oliver had 5 outages in the last 2 years totaling 102h 42m of downtime — averaging 0.2 incidents per month.
There were 5 Oliver outages since December 19, 2025 totaling 102h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
Practice Data went down
Text Messaging recovered
Our integrator to Cornerstone and Avimark (Bitwerx) has reported an issue with data sync delays typically used overnight by Oliver. There may be some records in Oliver that do not have yesterday's changes. This does not appear to be affecting real-time sync at this time.
Data sync delays due to the Bitwerx problem (Cornerstone, Avimark) are recovering and are expected to be back up to date sometime Wednesday.
Issue has been resolved.
Degraded PIMS writeback performance for on-premise PIMS due to an issue with a 3rd-party company Oliver depends on. The 3rd-party has acknowledged the issue and is working on a fix.
The 3rd-party vendor has resolved the issue, and real-time PIMS sync for affected on-premise PIMS has been restored.
We have identified an issue causing issues with the Oliver portal. Our team is looking into the resolution now.
All residual issues have been resolved.