nwilhelm experienced a minor incident on December 13, 2025 affecting Support Site, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Support Site
Update timeline
- investigating Dec 13, 2025, 04:24 AM UTC
I'm aware when going to https//support.center.nwilhelm.io it don't direct users to the support portal. I've already reached out to Atlassian for support. If you need support feel free to send an email to [email protected] and a ticket will be made.
- investigating Dec 13, 2025, 01:58 PM UTC
We are continuing to investigate this issue.
- investigating Dec 15, 2025, 03:44 AM UTC
This is still on-going. Another thing that's being impacted is email processing for ticket creation. This will be fixed asap.
- resolved Dec 17, 2025, 04:05 AM UTC
You can create tickets by going to https://nwilhelm.io/support