nusutus+ experienced a minor incident on January 5, 2022 affecting Live Agent, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Live Agent
Update timeline
- investigating Jan 05, 2022, 06:14 PM UTC
Customers are unable to reach Ping Agent. All calls are currently being routed directly to the stores. The team is currently investigating the issue to find the root cause.
- identified Jan 05, 2022, 06:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 05, 2022, 06:34 PM UTC
This incident has been resolved.