nusutus+ experienced a critical incident on January 29, 2022 affecting Live Agent, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2022, 08:01 PM UTC
We are currently investigating this issue.
- investigating Jan 29, 2022, 08:06 PM UTC
As a means to by-pass the issue with PingAgent we have transferred calls to the store until the issue is resolved.
- investigating Jan 29, 2022, 09:01 PM UTC
The team is continuing to investigate the issue. We have everyone available working on resolving this as soon as possible.
- investigating Jan 29, 2022, 10:02 PM UTC
We are continuing to investigate and work through this issue with our service provider. As soon as the issue is resolved calls will immediately be transferred back to Ping Agents.
- identified Jan 29, 2022, 10:50 PM UTC
We have identified the underlying cause of this issue and are actively working to get the service back up and running.
- resolved Jan 29, 2022, 11:05 PM UTC
This incident has been resolved.