nusutus+ incident

Credit Card Payments not available

Minor Resolved View vendor source →

nusutus+ experienced a minor incident on May 2, 2022 affecting Live Agent, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2022, 04:53 PM UTC
Resolved
May 02, 2022, 04:57 PM UTC
Duration
4m
Detected by Pingoru
May 02, 2022, 04:53 PM UTC

Affected components

Live Agent

Update timeline

  1. investigating May 02, 2022, 04:53 PM UTC

    Credit card payments are currently unavailable for Ping Agent. Calls may be transferred to the store for payment capture should the customer require it. We have engaged with our engineering team and hope to have this resolved ASAP.

  2. resolved May 02, 2022, 04:57 PM UTC

    Please note that credit card payments are working as expected.