nusutus+ incident

Ping Agent Call Disruption

Major Resolved View vendor source →

nusutus+ experienced a major incident on June 10, 2022 affecting Live Agent, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2022, 04:43 AM UTC
Resolved
Jun 10, 2022, 05:04 AM UTC
Duration
20m
Detected by Pingoru
Jun 10, 2022, 04:43 AM UTC

Affected components

Live Agent

Update timeline

  1. identified Jun 10, 2022, 04:43 AM UTC

    We are currently experiencing call disruption in our Ping Agent solution due to an AWS issue. Calls are disrupted at this time as we continue to mitigate the situation.

  2. identified Jun 10, 2022, 04:43 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 10, 2022, 05:04 AM UTC

    The issue we were experiencing with AWS is now resolved, as of 9:58 PM PDT