nusutus+ experienced a critical incident on July 1, 2022 affecting Live Agent, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 01, 2022, 11:23 PM UTC
The issue is isolated to credit card payments within the environment. Customer are unable to place credit card orders at this time.
- identified Jul 01, 2022, 11:24 PM UTC
An issue with current outage credit cards is causing customers to be unable to place orders.
- identified Jul 01, 2022, 11:43 PM UTC
Until the global credit card issue is resolved, we are unable of processing new orders with ping Agent at this time.
- identified Jul 02, 2022, 12:40 AM UTC
Calls are being connected to to Ping Agent however, due to the unprecedent call volumes because of the current outage calls to Ping Agent may not ring to Ping Agent successfully at this time. We will continue to update you as soon as we can.
- identified Jul 02, 2022, 02:43 AM UTC
We continue to see high volumes of calls due to the current outage. As soon as we have confirmation of a fix this page will be updated.
- resolved Jul 02, 2022, 02:46 AM UTC
The issue causing the call volumes has now been resolved.