nusutus+ experienced a notice incident on September 9, 2022 affecting Live Agent, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Live Agent
Update timeline
- investigating Sep 09, 2022, 05:06 PM UTC
We are currently experiencing an issue with credit card validation. As we investigate this issue customers requesting to use a credit card may be transfered to store.
- investigating Sep 09, 2022, 05:25 PM UTC
We have engaged our development team and are investigating.
- identified Sep 09, 2022, 05:55 PM UTC
The issue has been identified and the team is working on a resolution.
- monitoring Sep 09, 2022, 06:10 PM UTC
A fix has been implemented and we are monitoring.
- resolved Sep 09, 2022, 06:16 PM UTC
This incident has been resolved.