nusutus+ experienced a minor incident on October 30, 2022 affecting Live Agent, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 29, 2022, 07:07 PM UTC
Due to a severe weather event, we are currently experiencing intermittent disruptions in call answer times. The team is aware of this issue and is actively engaged in remediating and monitoring. We thank you for your patience in this matter.
- monitoring Oct 29, 2022, 10:10 PM UTC
We continue to experience intermittent disruptions in call answer times. The team is aware of this issue and is actively engaged in remediating and monitoring. We thank you for your patience in this matter.
- monitoring Oct 30, 2022, 01:13 AM UTC
We continue to experience intermittent disruptions in call answer times, but have seen improved call wait times. The team is aware of this issue and is actively engaged in remediating and monitoring. We thank you for your patience in this matter.
- resolved Oct 30, 2022, 02:36 AM UTC
This incident is now resolved. Waitimes continue to be within a 15 sec answer time and will remain stable throughout the evening.