nusutus+ incident

High Call volume resulting in longer than expected hold times

Minor Resolved View vendor source →

nusutus+ experienced a minor incident on November 2, 2023 affecting Live Agent, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 10:55 PM UTC
Resolved
Nov 03, 2023, 12:07 AM UTC
Duration
1h 12m
Detected by Pingoru
Nov 02, 2023, 10:55 PM UTC

Affected components

Live Agent

Update timeline

  1. monitoring Nov 02, 2023, 10:55 PM UTC

    This afternoon, Ping Agent saw a larger than expected spike in call volume that extended call answer times. Additional staff has been brought in and we expect service levels to return to normal shortly. We are also investigating the cause behind the unexpected volume increase. Thank you for your patience.

  2. resolved Nov 03, 2023, 12:07 AM UTC

    Ping Agent caller wait times have been restored to ideal levels. Callers to the service are no longer experiencing extended delays reaching agents to place an order.