nusutus+ incident

[email protected] - spurious email rejected notice

Notice Resolved View vendor source →

nusutus+ experienced a notice incident on November 16, 2023 affecting Customer Care, lasting 22h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 06:59 PM UTC
Resolved
Nov 17, 2023, 05:30 PM UTC
Duration
22h 31m
Detected by Pingoru
Nov 16, 2023, 06:59 PM UTC

Affected components

Customer Care

Update timeline

  1. identified Nov 16, 2023, 06:59 PM UTC

    We have identified a disruption in our email infrastructure that is causing emails to [email protected] to receive a reply with the error message "recipient's email server rejected." We are successfully receiving the emails and creating tickets however, inbound email may get this response. Impact on Service: None What We Are Doing: We are conducting an investigation to pinpoint the root cause between our email cyber security provider and our ticketing system. Timeline for Resolution: The timeline for resolution is under assessment. This notice will be updated when an ETR (estimated time of repair) is available.

  2. monitoring Nov 16, 2023, 10:00 PM UTC

    The issue has been identified and resolved. Inbound emails to [email protected] should no longer encounter bounce-back messages. We are actively monitoring the situation for any further developments.

  3. resolved Nov 17, 2023, 05:30 PM UTC

    The issue has been identified and resolved. Inbound emails to [email protected] will no longer encounter bounce-back messages. We appreciate your patience during this time.