nusutus+ experienced a minor incident on December 20, 2023 affecting Live Agent, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Live Agent
Update timeline
- investigating Dec 20, 2023, 09:15 PM UTC
We are actively investigating an issue which has resulted in longer than expected wait times for Ping Agent and are engaged with the required teams to find a resolution as quickly as possible
- monitoring Dec 20, 2023, 09:38 PM UTC
A site specific issue was identified causing connectivity issues for a portion of Ping Agents. That issue has been resolved. Service levels are returning to normal. We will continue to monitor.
- resolved Dec 20, 2023, 11:45 PM UTC
This incident has been resolved.