nusutus+ incident

Service interruption - Call Quality issues for some regions and callers using NuSutus VoIP

Minor Resolved View vendor source →

nusutus+ experienced a minor incident on January 30, 2024 affecting Inbound Calling, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2024, 08:03 PM UTC
Resolved
Jan 30, 2024, 11:24 PM UTC
Duration
3h 21m
Detected by Pingoru
Jan 30, 2024, 08:03 PM UTC

Affected components

Inbound Calling

Update timeline

  1. investigating Jan 30, 2024, 08:03 PM UTC

    Please note that we are aware of an upstream carrier experiencing degraded call quality and performance. Some stores may experience call quality issues on inbound calls. This issue is under investigation.

  2. identified Jan 30, 2024, 09:14 PM UTC

    The root cause has been identified as an issue with an upstream data center. They're actively engaged and working towards resolution.

  3. monitoring Jan 30, 2024, 10:08 PM UTC

    The upstream data centers are reporting network stability and reports that call quality has been restored to all impacted users. We're actively monitoring the situation.

  4. resolved Jan 30, 2024, 11:24 PM UTC

    This incident has been resolved and all services are back to normal at this time.