nusutus+ experienced a critical incident on April 25, 2024 affecting Live Agent, lasting 15h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Live Agent
Update timeline
- investigating Apr 25, 2024, 11:50 PM UTC
We are aware that there is an issue that is preventing the calls from being completed by Agent. Currently, calls are being rerouted to the store. We are actively working to resolve this issue and thank you for your patience.
- identified Apr 26, 2024, 12:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 26, 2024, 12:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 26, 2024, 03:17 PM UTC
This incident has been resolved.