Nuance Dragon Medical DE incident

Degraded performance in speech recognition quality

Minor Resolved View vendor source →

Nuance Dragon Medical DE experienced a minor incident on May 5, 2025 affecting Dragon Medical SpeechKit - Speech Recognition and Dragon Medical One - Speech Recognition, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 05, 2025, 08:23 AM UTC
Resolved
May 06, 2025, 12:27 PM UTC
Duration
1d 4h
Detected by Pingoru
May 05, 2025, 08:23 AM UTC

Affected components

Dragon Medical SpeechKit - Speech RecognitionDragon Medical One - Speech Recognition

Update timeline

  1. investigating May 05, 2025, 08:23 AM UTC

    We are currently investigating this issue.

  2. monitoring May 05, 2025, 03:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 06, 2025, 12:26 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 06, 2025, 12:27 PM UTC

    This incident has been resolved.