NTA experienced a minor incident on March 24, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 24, 2025, 09:37 AM UTC
Type: Incident Duration: 5 hours and 1 minute Affected Components: Web Interface, Outbound Calls, Inbound Calls Mar 24, 10:47:45 GMT+0 - Identified - Please see the inserted link for further information on this matter Mar 24, 14:38:51 GMT+0 - Resolved - As the issue is down to the use of the Draytek routers and not a direct NTA issue this is deemed to be a non-NTA incident and only an advisory notification and therefore the issue will be closed Mar 24, 13:07:02 GMT+0 - Monitoring - We have been advised of a fix for the current issue with the Draytek routers. Please disable SSL VPN and Remote management on the router Mar 24, 09:37:45 GMT+0 - Investigating - We are currently investigating this incident. However, we have been advised that this is due to firmware changes on Draytek routers. Please contact your IT team for assistance