Novara incident

Unplanned Outage - RMC

Critical Resolved View vendor source →

Novara experienced a critical incident on May 7, 2026 affecting Admin Portal and Employee Portal, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 05:41 PM UTC
Resolved
May 07, 2026, 08:37 PM UTC
Duration
2h 55m
Detected by Pingoru
May 07, 2026, 05:41 PM UTC

Affected components

Admin PortalEmployee Portal

Update timeline

  1. investigating May 07, 2026, 05:41 PM UTC

    Users are unable to access the systems listed below. The Novara Technology team is currently looking into the issue.

  2. monitoring May 07, 2026, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 08:37 PM UTC

    This incident has been resolved.