Novara incident

Unplanned Outage - RMC

Minor Resolved View vendor source →

Novara experienced a minor incident on July 2, 2026 affecting Admin Portal and Employee Portal, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 07:45 PM UTC
Resolved
Jul 02, 2026, 09:40 PM UTC
Duration
1h 55m
Detected by Pingoru
Jul 02, 2026, 07:45 PM UTC

Affected components

Admin PortalEmployee Portal

Update timeline

  1. investigating Jul 02, 2026, 08:55 PM UTC

    Users are experiencing slow page loads or timeouts for the systems listed below. The Novara Technology team is currently looking into the issue.

  2. identified Jul 02, 2026, 08:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 02, 2026, 09:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2026, 09:40 PM UTC

    This incident has been resolved.